Delivery Policy

After payment has been received or otherwise confirmed, we begin preparing the order for fulfilment. The amount of time needed before dispatch can vary. Factors that may affect processing include product availability, supplier handling periods, address or payment verification, public holidays, unusually high order volumes, and operational delays at a fulfilment location.

Estimated processing time: 1–5 business days

Estimated delivery time: 7–20 business days

Any delivery period shown by us is an estimate rather than an absolute guarantee unless we expressly state otherwise. A parcel may arrive earlier or later than expected because of the destination, courier performance, customs examination, weather disruption, seasonal demand, local postal conditions, public holidays, or other circumstances outside our reasonable control.

We currently ship to: Shipping availability may vary by product. Certain items may be unavailable for delivery to a particular country or region because of supplier limitations, carrier restrictions, customs rules, sanctions, product-specific requirements, or local laws and regulations.

Where a shipping fee applies, the relevant charge should be displayed during checkout before the customer completes payment. A free-shipping promotion may be limited by destination, minimum order value, product type, promotion period, or other stated conditions. If a promotion has separate terms, those terms form part of the offer.

Where tracking is available, we may provide the tracking number or tracking link by email or make it available through the customer’s order page. Tracking systems do not always update immediately after dispatch. A delay of several days can occur while the parcel moves between suppliers, fulfilment centres, postal networks, customs facilities, or courier partners.

An order containing several products may be divided into separate shipments. This can happen when items are held at different locations, supplied by different partners, or processed on different schedules. Separate parcels may therefore arrive on different dates. A customer will not normally be charged an additional shipping fee solely because we choose to split one order into multiple shipments.

International deliveries may be subject to customs duties, import taxes, value-added tax (VAT), brokerage charges, clearance fees, or other amounts imposed by local authorities or delivery intermediaries. Unless checkout expressly states that a particular charge is included, these destination-country charges are the customer’s responsibility. We do not set or control charges imposed by customs authorities or other third parties.

Please review the delivery address carefully before placing an order. We are not responsible for a delay, failed delivery, return to sender, or lost parcel that results from address information supplied by the customer being incorrect, incomplete, or outdated, except when applicable law requires otherwise. If you discover an address mistake after ordering, contact support@spaier.com promptly. We will try to help, but a change may not be possible once fulfilment or dispatch has started.

If an order has not arrived by the end of the expected delivery window, contact us and provide the order number. We will review the available tracking record and, where possible, contact the relevant supplier, fulfilment provider, postal operator, or courier. Depending on the circumstances and applicable rights, we will work with you to identify an appropriate next step or solution.

A parcel may be returned to the sender if delivery is refused, the address is incorrect, delivery cannot be completed, or the parcel is not collected from a designated collection point. Where a return occurs for one of these reasons, we may deduct reasonable and properly incurred shipping or handling costs from any refund, unless applicable law requires a different outcome.

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